On the Road: Debt collector focuses more on the carrot and less on the stick

As part of our continuing series, “On the Road,” Steve Hartman met one man who is changing the face of debt-collection. Bill Bartmann and his company CFS-2 believe that the best way to collect on someone’s debt is to help them start earning again. The company provides a gamut of free services including resume help or free housing — and they’re trouncing their competition in the process.