Often the unsung hero of any mortgage business, this award recognises the loan administrator that has most effectively supported the broker or business in which he/she works for financial year 2015. The category, which is open to all loan administrators that meet the category requirements, will assess volume of submissions supported, attention to detail, knowledge of products, bank systems and loan processes as well as customer service capabilities.
To qualify for this award, entrants must have commenced part or full time employment as a loan administrator with their current organisation before 30 June 2014 and directly service and individual broker or brokerage office. This award is not open to loan administrators that work for or within a lender. This category assesses numbers of loans processed and number of loans settled, submission quality and customer servicing capabilities will also be evaluated as part of this award.
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