IQPC Australia: Mortgage Processing 2009 Phil Jenks Interview

Mortgage Processing 2009, IQPC Interview with Phil Jenks, Chief Operating Officer – Mortgages HBOS UK. Phil hosted a Keynote Think-Tank: Sharing Insights on the Route to Straight – Through – Processing.

Operating efficiency and customer service delivery are becoming the greatest competitive advantage to mortgage lenders. With the credit downturn exacerbating an already contracting industry, the need to invest in process improvement to make cost efficiency savings has never been greater. Mortgage Processing 2009 is dedicated to showcasing the latest cost reduction initiatives, highlighting opportunities for further operational efficiency and detailing strategies to achieve customer service excellence. These are the critical factors to retain a competitive presence and create profitable results.

Mortgage Processing will run in 2010 – visit www.mpevent.com.au